Multichoice Services
As an Authorized Multichoice Customer Service Support and Distribution Agent since 2019, DAELTEK Digital Systems Ltd supports the distribution and customer access of DStv and GOtv services across Mount Kenya and Northern Kenya. Whether you need a new decoder, a package upgrade, or help with your existing subscription, our regional network of satellite shops and distribution points brings Multichoice services closer to you.
Brief Overview
Decoder Sales, Wholesale and Installation
DAELTEK is a Multichoice Accredited Wholesale Dealer of DStv and GOtv receivers and accessories. We sell decoders, dishes and accessories, and provide professional installation so your system is set up correctly the first time.
New Connections and Package Selection
Getting connected for the first time? Our team will help you choose the DStv or GOtv package that fits your household or organization, and handle the connection process from start to finish.
Package Upgrades and Changes
As your needs change — more channels, better picture quality, or a different bouquet — we help you move between packages without hassle, explaining the options available and what each change means for your subscription.
Subscription Payments and Account Support
You can settle your DStv or GOtv subscription conveniently through DAELTEK — in cash at our Embu office, or via M-Pesa from anywhere in Kenya through our PayBill number, at no added cost. Our team can also help with general account queries and support.
Reconnection and Service Support
If your service has lapsed or you're experiencing an interruption, our customer support team can help you get reconnected quickly and answer any questions about your account status.
Decoder Diagnostics, Repair and Replacement
Faulty decoder? Our technicians diagnose and repair or replace faulty DStv and GOtv decoders, minimizing the time you spend without service.
Customer Enquiries and Technical Assistance
As Multichoice Accredited Customer Care Support Agents, we handle a wide range of customer enquiries — from subscription questions and new connections to installation troubleshooting and general technical assistance.
Authorized Distribution Across Our Territory
Our distribution operations are supported by Multichoice-provided distribution vehicles, Distribution Executives, Enterprise Sales Partners and Team Leaders, working under Mount Kenya management to ensure consistent stock availability, accountability and market coverage across our assigned territory.
Get In Touch Today
Have a project in mind — big or small? Get in touch and let's discuss what DAELTEK can set up for you.
