Frequently Asked Questions

What does DAELTEK Digital Systems Ltd do?
DAELTEK is a Kenyan Audio-Visual, Digital Technology and Distribution company. We provide audio-visual equipment and technical services — including sound systems, event AV, video conferencing, CCTV and access control — and we have operated as an Authorized Multichoice Agent since 2019, supporting DStv and GOtv distribution and customer service across our territory.

Is DAELTEK an authorized Multichoice agent
Yes. DAELTEK Digital Systems Ltd has been an Authorized Multichoice Agent since 2019, and is an accredited wholesale dealer of DStv and GOtv products and an accredited subscription collection and customer care support agent for the upper Mount Kenya region.

Which areas does DAELTEK serve?
Our primary distribution territory covers Mount Kenya and Northern Kenya, including Embu, Kirinyaga and Tharaka Nithi, supported by satellite shops and distribution points across the Mount Kenya and Northern Kenya regions.

How do I get a new DStv or GOtv installation?
Contact our office by phone or through the website form, and our team will help you select a package and arrange decoder supply and professional installation.

Can I pay my DStv or GOtv subscription through DAELTEK?

Yes. You can pay your subscription in cash at our Embu office, or via M-Pesa from anywhere in Kenya through our PayBill number, at no added cost.

What should I do if my decoder is faulty?
Bring your decoder to our Embu office or contact us to arrange diagnosis. Our technicians handle repair and replacement of faulty DStv and GOtv decoders.

Does DAELTEK sell audio and sound equipment for churches and events?

Yes. We sell and hire PA and sound equipment, and design sound systems specifically for churches, event organizers and corporate functions across our service area.

Can DAELTEK install CCTV or access control systems for my business?

Yes. We supply and install CCTV camera systems, biometric access solutions and door access controls for homes, businesses and institutions.

Do you offer video conferencing setup for offices and boardrooms?
Yes. We supply and install video conferencing solutions suited to different room sizes and organizational needs.

Do I need to visit your office, or can you come to me?

For installations, site assessments and event support, our technicians travel to your location. Subscription payments and account queries can be handled at our Embu office or over the phone.

How do I request a quote or book a site visit?

Call us on +254 794 588236 or fill in the contact form on our website with details of what you need, and our team will get back to you to arrange the next steps.